Support for e-Commerce

We're looking for a support specialist to join our Merchant Support Team helping merchants integrate our payment web services into eCommerce and payment processing solutions.

Any experience working with Shopping Carts or other e-Commerce solutions, or a background in financial services will definitely be advantageous. You'll also have the opportunity to interface with solution developers, payment processors, and a broad range of retail merchant solutions.

You have great communication skills and love talking to customers and resolving problems. You're on the phone for at least 50% of your day with the remainder spent hunting down solutions and consulting with the development team for new features and requirements. Your shift hours will range as early as 7:30 am and end as late as 6:00 pm depending on your start time. Proficiency with: Word, Excel, Browsers (Chrome, Firefox, IE) is needed. A plus if you have background with Elastic Search/Log file investigations and billing systems. All the regular requirements like patience, high energy, positive thinking, etc. all apply here.

If you're looking for a cool place to work that's technically challenging and provides you with opportunities for personal and business growth, then send us your resume. If you're looking for a path into the e-commerce industry, this is an excellent opportunity to get yourself started. We are a small group of 20-25 people dedicated to working in a sustainable team environment. We give you your weekends and evenings and really strive for a work-home balance.

Note, we will ONLY be responding to those candidates that we feel best fit our requirements.

E-xact Transactions Canada Ltd